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Calligo acquires Mico Systems Inc.

Calligo acquires Mico Systems Inc.

  Today, we announced that as of 1st May 2018, Mico Systems Inc has been acquired by Calligo.   Mico Systems is based in Toronto and is a 30-strong, experienced provider of sophisticated managed services. They provide their 200+ clients with Microsoft Office 365, Azure and Dynamics CRM, plus desktops, user support, and VOIP and…

Calligo acquires renowned Canadian IT MSP, Mico Systems Inc

Calligo acquires renowned Canadian IT MSP, Mico Systems Inc

Acquisition of Ontario-based outsourced IT services company continues Calligo’s rapid North American growth and opens up global provision of new managed services. St Helier, Jersey, May 1, 2018 – Calligo, the data optimization and privacy specialist, has today announced it has acquired Mico Systems, a Canadian specialist in outsourced IT management for small-to-medium-sized clients.  …

For the second consecutive year, with a 299% growth rate, Mico Systems ranks 214 on the 2017 PROFIT 500

For the second consecutive year, with a 299% growth rate, Mico Systems ranks 214 on the 2017 PROFIT 500

TORONTO (September 14, 2017) Staying sharply focused on managed IT support for small to mid-sized businesses improved the rank of Mico Systems on the 29th Annual PROFIT 500, up to 214 from 241 last year. Mico Systems is one of the few managed IT companies on the prestigious list. “299 percent growth is not just…

Mico Systems Website Redesigned with New Services, Live Helpdesk, and Content that Emphasizes Growth and Profit 500 Ranking

Mico Systems Website Redesigned with New Services, Live Helpdesk, and Content that Emphasizes Growth and Profit 500 Ranking

Scott Barrett, President and CEO of Mico Systems Inc.

Mico Systems relaunched its website with important improvements in navigation, new services and live chat access to Helpdesk — emphasizing its ongoing leadership in Cloud, Managed IT, and VoIP services.

 

“Our new site highlights our growth through excellent customer service,” said Scott Barrett, President and CEO of Mico Systems Inc. “We’ve been adding services, clients, and expert team members, which led to our placement on the Profit 500 and the CRN MSP 500. We’ve also been listening to our clients, improving our already high satisfaction rating with them. Our new site is designed to enhance client support, with our improved live chat Help Desk, and even Live Chat for visitors to the site.”

 

 

 

 

Designed to Enhance Client Satisfaction

Mico Systems places client satisfaction as the number one metric for success. “We take care of IT, so you can take care of business,” is not just a slogan — it’s a mission. The new website is designed to create many points of contact with clients and prospective clients, and will include an extensive and helpful blog, videos and interactive features.

“We also wanted to emphasize Microsoft more strongly on our website,” Mr. Barrett explained. “As a Gold Small and MidMarket Cloud Solutions provider for Microsoft we felt it was important to emphasize Azure cloud services, along with our other Microsoft areas of expertise in Office 365 and Microsoft CRM. There’s a big call for these services from our clients.”

The services are not new to Mico Systems, but gold standard work with clients has resulted in recognition of the importance of Microsoft services for Mico Systems various client verticals.

“This is just phase one,” added Mr. Barrett. “We hope people will visit often as we add new features, services, information and news. We will be adding downloadable help documents, case studies and information PDFs through the year.”

 

Social Media

Mico Systems also plans to engage clients and prospective clients on social media through 2017, with special focus on LinkedIn and Facebook.

“We are client focused, and customer-service driven,” explained Mr. Barrett. “We plan to use social media to publish helpful information and to encourage constructive feedback.”

 

New Mico Systems Home Page.

 

New Expert Team Members

To facilitate their “best in segment” support and service, Mico Systems has also been quietly adding expert team members. This team help manage the daily needs of clients, 24/7 help desk, and ensure the security and services of clients.

 

 

“These are the steady tactics that have been helping us achieve placement on the Profit 500 and CRN’s MSP 500,” said Mr. Barrett. Mico Systems Inc. ranked as one of the few Canadian companies on the CRN 2017 MSP500 list, an honor that recognizes solution providers with cutting-edge approaches to delivering managed services. “For us, we want our services, our website, our team all to be ‘cutting edge.’ Client satisfaction means everything to our team.”

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Copyright 2017 Mico Systems Inc. Mico Systems is a trademark. All other trademarks are owned by their respective owners. Errors and omissions excepted. Website subject to terms of use. Design and content Persona Corp.

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