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Calligo acquires Mico Systems Inc.

Calligo acquires Mico Systems Inc.

  Today, we announced that as of 1st May 2018, Mico Systems Inc has been acquired by Calligo.   Mico Systems is based in Toronto and is a 30-strong, experienced provider of sophisticated managed services. They provide their 200+ clients with Microsoft Office 365, Azure and Dynamics CRM, plus desktops, user support, and VOIP and…

Calligo acquires renowned Canadian IT MSP, Mico Systems Inc

Calligo acquires renowned Canadian IT MSP, Mico Systems Inc

Acquisition of Ontario-based outsourced IT services company continues Calligo’s rapid North American growth and opens up global provision of new managed services. St Helier, Jersey, May 1, 2018 – Calligo, the data optimization and privacy specialist, has today announced it has acquired Mico Systems, a Canadian specialist in outsourced IT management for small-to-medium-sized clients.  …

For the second consecutive year, with a 299% growth rate, Mico Systems ranks 214 on the 2017 PROFIT 500

For the second consecutive year, with a 299% growth rate, Mico Systems ranks 214 on the 2017 PROFIT 500

TORONTO (September 14, 2017) Staying sharply focused on managed IT support for small to mid-sized businesses improved the rank of Mico Systems on the 29th Annual PROFIT 500, up to 214 from 241 last year. Mico Systems is one of the few managed IT companies on the prestigious list. “299 percent growth is not just…

Position Title: Technical Services Specialist – Level 2

Position Title: Technical Services Specialist – Level 2

Job Description

Mico Systems has an immediate full time opening for a Technical Services Specialist – Level 2. As a Technical Services Specialist, you will get to convey your technical knowledge to our clients by providing superior technical support, troubleshooting and resolving both basic and advanced technical support requests. This is an outstanding opportunity to join a team of highly qualified individuals to play a role in a successful company that will allow you to build both your technical and communication skills.

Key Roles and Responsibilities

  • Deliver professional and helpful technical support to our clients by troubleshooting both basic and advanced service requests
  • Aid in providing superior service by documenting, monitoring and resolving issues in a timely manner
  • Work with the Service Desk Manager to manage expectations and client satisfaction with our clients
  • Perform root-cause analysis and resolution for each service request
  • Recognize when to escalate an issue that may require additional support
  • Research and document articles in the knowledge base for technical solutions.
  • Assist with improving and expanding technical services practices, documentation and knowledge base.
  • Maintain industry expertise by learning new and updated technology and by achieving certifications as requested. 


  • College, University, or equivalent experience in Information Technology or related field
  • Minimum of 3 years technical support experiencing supporting desktop, server and network technology 

Technical Experience

  • 3+ years’ experience supporting Microsoft Server 2008 R2/2012
  • 3+ years’ supporting Exchange Server 2010 and higher
  • 3+ years’ working with Microsoft Windows 7/8/10 and Microsoft Office
  • 3+ years’ managing and working with VMWare and Microsoft Hyper-V
  • 3+ years’ supporting Windows Remote Desktop Server and Terminal Server
  • 2+ years’ knowledge of supporting Backup Solutions (AppAssure, Shadow Protect, Backup Assist Barracuda)
  • 3+ years’ supporting and managing Active Directory
  • 2+ years’ experience working with deploying and managing anti-virus solutions
  • 2+ years’ experience and management of Office 365 products
  • Knowledge of VPN technology
  • Knowledge of SAN and NAS Storage technology
  • Knowledge of network devices, switches (Cisco, HP), routers and firewalls (WatchGuard and Fortinet)
  • Knowledge of managing spam filters


Technical Experience Assets

Knowledge of the following products are a plus:

  • Apple knowledge
  • Knowledge of VOIP Systems
  • Lenovo Server technology



  • A+ Certified recommended
  • Server+ Certified recommended
  • Lenovo Warranty Certified an asset


Training and advancements are available to obtain additional certifications as requested.

About Mico Systems


Mico Systems ranked 241 on the 2016 Profit 500 and is an award winning Managed Service Provider with headquarters in Oakville, Ontario.   For over 20 years, Mico Systems has been servicing a growing SMB customer base in the GTA by providing Outsourced IT Services and Cloud Solutions. A new position has been created to continue providing world class customer service. Career advancement and training are available.

Mico Systems



Latest Tweets

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Copyright 2017 Mico Systems Inc. Mico Systems is a trademark. All other trademarks are owned by their respective owners. Errors and omissions excepted. Website subject to terms of use. Design and content Persona Corp.

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