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so you can take care of business.

 

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News Release — Mico Systems Named MSP500 by CRN for Leadership in Managed IT Services

News Release — Mico Systems Named MSP500 by CRN for Leadership in Managed IT Services

Mico Systems’ innovation and growth helped the leading managed service provider place on the prestigious CRN MSP500 list for 2017. March 9, 2017 OAKVILLE — Mico Systems Inc was recognized as an MSP500 on CRN’s esteemed list of Managed IT Service Providers. One of the few Canadian Pioneer 250 companies on the list, the placement…

Mico Systems Website Redesigned with New Services, Live Helpdesk, and Content that Emphasizes Growth and Profit 500 Ranking

Mico Systems Website Redesigned with New Services, Live Helpdesk, and Content that Emphasizes Growth and Profit 500 Ranking

Mico Systems relaunched its website with important improvements in navigation, new services and live chat access to Helpdesk — emphasizing its ongoing leadership in Cloud, Managed IT, and VoIP services.   “Our new site highlights our growth through excellent customer service,” said Scott Barrett, President and CEO of Mico Systems Inc. “We’ve been adding services,…

Position Title: Technical Services Specialist – Level 2

Position Title: Technical Services Specialist – Level 2

Job Description Mico Systems has an immediate full time opening for a Technical Services Specialist – Level 2. As a Technical Services Specialist, you will get to convey your technical knowledge to our clients by providing superior technical support, troubleshooting and resolving both basic and advanced technical support requests. This is an outstanding opportunity to…

Position Title: Technical Services Specialist – Level 2

Position Title: Technical Services Specialist – Level 2

Job Description

Mico Systems has an immediate full time opening for a Technical Services Specialist – Level 2. As a Technical Services Specialist, you will get to convey your technical knowledge to our clients by providing superior technical support, troubleshooting and resolving both basic and advanced technical support requests. This is an outstanding opportunity to join a team of highly qualified individuals to play a role in a successful company that will allow you to build both your technical and communication skills.

Key Roles and Responsibilities

  • Deliver professional and helpful technical support to our clients by troubleshooting both basic and advanced service requests
  • Aid in providing superior service by documenting, monitoring and resolving issues in a timely manner
  • Work with the Service Desk Manager to manage expectations and client satisfaction with our clients
  • Perform root-cause analysis and resolution for each service request
  • Recognize when to escalate an issue that may require additional support
  • Research and document articles in the knowledge base for technical solutions.
  • Assist with improving and expanding technical services practices, documentation and knowledge base.
  • Maintain industry expertise by learning new and updated technology and by achieving certifications as requested. 

Requirements

  • College, University, or equivalent experience in Information Technology or related field
  • Minimum of 3 years technical support experiencing supporting desktop, server and network technology 

Technical Experience

  • 3+ years’ experience supporting Microsoft Server 2008 R2/2012
  • 3+ years’ supporting Exchange Server 2010 and higher
  • 3+ years’ working with Microsoft Windows 7/8/10 and Microsoft Office
  • 3+ years’ managing and working with VMWare and Microsoft Hyper-V
  • 3+ years’ supporting Windows Remote Desktop Server and Terminal Server
  • 2+ years’ knowledge of supporting Backup Solutions (AppAssure, Shadow Protect, Backup Assist Barracuda)
  • 3+ years’ supporting and managing Active Directory
  • 2+ years’ experience working with deploying and managing anti-virus solutions
  • 2+ years’ experience and management of Office 365 products
  • Knowledge of VPN technology
  • Knowledge of SAN and NAS Storage technology
  • Knowledge of network devices, switches (Cisco, HP), routers and firewalls (WatchGuard and Fortinet)
  • Knowledge of managing spam filters

 

Technical Experience Assets

Knowledge of the following products are a plus:

  • Apple knowledge
  • Knowledge of VOIP Systems
  • Lenovo Server technology

 

Certifications

  • A+ Certified recommended
  • Server+ Certified recommended
  • Lenovo Warranty Certified an asset

 

Training and advancements are available to obtain additional certifications as requested.

About Mico Systems

 

Mico Systems ranked 241 on the 2016 Profit 500 and is an award winning Managed Service Provider with headquarters in Oakville, Ontario.   For over 20 years, Mico Systems has been servicing a growing SMB customer base in the GTA by providing Outsourced IT Services and Cloud Solutions. A new position has been created to continue providing world class customer service. Career advancement and training are available.

Mico Systems

www.micosystems.com

hr@micosystems.com

Copyright 2017 Mico Systems Inc. Mico Systems is a trademark. All other trademarks are owned by their respective owners. Errors and omissions excepted. Website subject to terms of use. Design and content Persona Corp.

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