mico-systems-logo-530

We take care of IT,
so you can take care of business.

 

1-800-540-3798

profit-500
Technical Services Specialist – Level 2 – IT Industry – Oakville, ON

Technical Services Specialist – Level 2 – IT Industry – Oakville, ON

Job Description Mico Systems has an immediate full time opening for a Technical Services Specialist – Level 2.  As a Technical Services Specialist, you will get to convey your technical knowledge to our clients by providing superior technical support, troubleshooting and resolving both basic and advanced technical support requests.  This is an outstanding opportunity to…

Tell us where I.T. hurts: survey results — top 5 pain points for small-to-medium sized companies in business technology

Tell us where I.T. hurts: survey results — top 5 pain points for small-to-medium sized companies in business technology

This is not documented fact, but I believe one of the most-used sentences in our high-tech world just might be “I’m going to toss this %$#* computer out the window if it does that one more time!” Whether it’s a system failure, malware, outdated technology or simply a lack of understanding about how one particular…

Mico Systems Inc. ranked 317 on 2017 MSP Mentor Top 501 in the World — one of less than 30 companies in Canada

Mico Systems Inc. ranked 317 on 2017 MSP Mentor Top 501 in the World — one of less than 30 companies in Canada

On the tenth anniversary of the industry’s most respected list of managed services providers (MSPs), Mico Systems was ranked 317 in the Top 501 MSPs in the world. Put in perspective, less than 30 who made the world-wide list were Canadian companies. The MSPmentor lists are credibly the most stringent and credible rankings in the industry, due…

Technical Services Specialist – Level 2 – IT Industry – Oakville, ON

Technical Services Specialist – Level 2 – IT Industry – Oakville, ON

Job Description

Mico Systems has an immediate full time opening for a Technical Services Specialist – Level 2.  As a Technical Services Specialist, you will get to convey your technical knowledge to our clients by providing superior technical support, troubleshooting and resolving both basic and advanced technical support requests.  This is an outstanding opportunity to join a team of highly qualified individuals to play a role in a successful company that will allow you to build both your technical and communication skills.

Key Roles and Responsibilities

  • Deliver professional and helpful technical support to our clients by troubleshooting both basic and advanced service requests
  • Aid in providing superior service by documenting, monitoring and resolving issues in a timely manner
  • Work with the Service Desk Manager to manage expectations and client satisfaction with our clients
  • Perform root-cause analysis and resolution for each service request
  • Recognize when to escalate an issue that may require additional support
  • Research and document articles in the knowledge base for technical solutions.
  • Assist with improving and expanding technical services practices, documentation and knowledge base.
  • Maintain industry expertise by learning new and updated technology and by achieving certifications as requested. 

Requirements

  • College, University, or equivalent experience in Information Technology or related field
  • Minimum of 3 years technical support experiencing supporting desktop, server and network technology

Technical Experience

  • Experience supporting Microsoft Server 2008 R2/2012
  • Exchange Server 2010, 2013, 2016 and Office 365 Experience
  • Microsoft Windows 7/8/10 and Microsoft Office
  • VMWare and Microsoft Hyper-V
  • Windows Remote Desktop Server and Terminal Server
  • Knowledge of supporting Backup Solutions (AppAssure, Shadow Protect, Backup Assist Barracuda)
  • Supporting and managing Active Directory
  • Experience working with deploying and managing anti-virus solutions
  • Experience and management of Office 365 products
  • Knowledge of VPN technology
  • Knowledge of SAN and NAS Storage technology
  • Knowledge of network devices, switches (Cisco, HP), routers and firewalls (WatchGuard and Fortinet)
  • Knowledge of managing spam filters

Technical Experience Assets

Knowledge of the following products is a plus:

  • Apple knowledge
  • Knowledge of VOIP Systems
  • Lenovo Server technology

 Certifications

  • A+ Certified recommended
  • Server+ Certified recommended
  • Lenovo Warranty Certified an asset

Training and advancements are available to obtain additional certifications as requested.

Why Should You Join the Mico Systems Team?

  • We offer a competitive salary and benefits package including medical, dental, and life insurance.
  • Our team will work with you to determine your career path and passions and work with you to achieve your goals towards your perfect role.
  • We encourage growth in our company and earning professional certifications to further advance your career.
  • Our Mico Culture is built on a positive environment of integrity, teamwork and doing the right thing for the customer and the team.
  • The Mico Systems quarterly parties will provide you the opportunity to get to know the team further and participate in enjoyable and positive events.

 

About Mico Systems

Mico Systems ranked 241 on the 2016 Profit 500 and is an award winning Managed Service Provider with headquarters in Oakville, Ontario.   For over 20 years, Mico Systems has been servicing a growing SMB customer base in the GTA by providing Outsourced IT Services and Cloud Solutions.  A new position has been created to continue providing world class customer service.  Career advancement and training are available.

Latest Tweets

@MicoSystemsInc
Mico Systems's CEO and President Scott Barrett Discusses Marketing: https://t.co/7Yd0Gq4Tkz via @YouTube
h J R
@MicoSystemsInc
Video: President and CEO Scott Barrett introduces the Hard-Working Mico Systems Team and Explains How People Can Ma… https://t.co/i6yXeTMPaN
h J R
@MicoSystemsInc
Modern Marketing Makeover Mico Systems: https://t.co/ebR5ozZBG3 via @YouTube
h J R

Copyright 2017 Mico Systems Inc. Mico Systems is a trademark. All other trademarks are owned by their respective owners. Errors and omissions excepted. Website subject to terms of use. Design and content Persona Corp.

0
Connecting
Please wait...
Send a message

Sorry, we aren't online at the moment. Leave a message.

Your name
* Email
* Describe your issue
Login now

Need more help? Save time by chatting with us live.

* Your name
* Email
* What would you like to know?
Phone
We're online!
Feedback

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?