mico-systems-logo-530

We take care of IT,
so you can take care of business.

 

1-800-540-3798

profit-500
Technical Services Specialist – IT Project Services Oakville, ON

Technical Services Specialist – IT Project Services Oakville, ON

Job Description Mico Systems has an immediate full time opening for a Technical Services Specialist on the Project Services Team.  As a Technical Services Specialist, you will be providing analysis, design, and implementation of solutions for existing clients and customers through Projects and Services while maintaining best practices and processes.  This is an outstanding opportunity…

Technical Services Specialist – Level 2 – IT Industry – Oakville, ON

Technical Services Specialist – Level 2 – IT Industry – Oakville, ON

Job Description Mico Systems has an immediate full time opening for a Technical Services Specialist – Level 2.  As a Technical Services Specialist, you will get to convey your technical knowledge to our clients by providing superior technical support, troubleshooting and resolving both basic and advanced technical support requests.  This is an outstanding opportunity to…

Tell us where I.T. hurts: survey results — top 5 pain points for small-to-medium sized companies in business technology

Tell us where I.T. hurts: survey results — top 5 pain points for small-to-medium sized companies in business technology

This is not documented fact, but I believe one of the most-used sentences in our high-tech world just might be “I’m going to toss this %$#* computer out the window if it does that one more time!” Whether it’s a system failure, malware, outdated technology or simply a lack of understanding about how one particular…

Technical Services Specialist – IT Project Services Oakville, ON

Technical Services Specialist – IT Project Services Oakville, ON

Job Description

Mico Systems has an immediate full time opening for a Technical Services Specialist on the Project Services Team.  As a Technical Services Specialist, you will be providing analysis, design, and implementation of solutions for existing clients and customers through Projects and Services while maintaining best practices and processes.  This is an outstanding opportunity to join a team of highly qualified individuals and to play a role in a successful company that will allow you to build your technical skills and learn new technologies.

Main Responsibilities

  • Analysis and design of premise and cloud based solutions and network infrastructure
  • Prepares proposals and Statements of Work
  • Plans and utilizes time efficiently to deliver on schedule and on budget
  • Implements:
    • Microsoft Server and SAN based solutions for cloud and premise installations
    • Backup Solutions
    • Office 365 Solutions
    • Server and Desktop Applications
    • Network devices including switches, routers, firewalls, VPN, WLAN and RF
    • Desktop and peripherals
  • Enters all time in real time to keep exact records of all notes, documents, and all activities
  • Completes and updates documentation for systems configurations and network diagrams
  • Participates in daily project calls
  • Provides Level 3 support and completes within SLAs
  • Maintains industry expertise by learning new and updated technologies and by achieving certifications as requested

Qualifications

EDUCATION/EXPERIENCE:

  • College, University, or equivalent experience in Information Technology or related field
  • Minimum of 5 years of experience in network design, implementation, and support
  • Excellent communication (written and verbal) and interpersonal skills
  • Theoretical and practical knowledge and application of TCP/IP Networks

COMPETENCIES/SKILLS:

Strong knowledge and background in supporting the following technologies:

  • Microsoft Windows Server
  • Microsoft Windows and Office
  • Microsoft Hyper-V, VMWare
  • Microsoft Windows Remote Desktop Server
  • Microsoft Exchange Server, SQL
  • Microsoft Office 365
  • Domain Infrastructure, Active Directory
  • Backup Solutions
  • Antivirus Solutions including Sophos
  • Firewall appliances (WatchGuard, Fortinet, Cisco)

ADDITIONAL SKILLS AND PREFERRED CERTIFICATIONS

  • CompTia A+, Network+, Server+, Security+
  • Microsoft MSCA Server, MCSA Windows 10, Office 365

 

Working Conditions

  • Vehicle required for travel within Oakville, Toronto GTA, and St. Catharines will be required of this position
  • After hours on-call support as required
  • Occasionally required to extend hours of work to meet work demands including evenings or weekends

 

Why Should You Join the Mico Systems Team?

  • We offer a competitive salary and benefits package including medical, dental, and life insurance
  • Our team will work with you to determine your career path and passions and work with you to achieve your goals towards your perfect role
  • We encourage growth in our company and earning professional certifications to further advance your career
  • Our Mico Culture is built on a positive environment of integrity, teamwork and doing the right thing for the customer and the team
  • The Mico Systems quarterly parties will provide you the opportunity to get to know the team further and participate in enjoyable and positive events

 

ABOUT MICO SYSTEMS

Established in 1994, Mico Systems has grown to become a leader in Cloud, Managed IT and VoIP services. In fact, in 2016 they were recognized as one of Canada’s fastest-growing companies, ranking 241st in the Profit500, and in 2017 ranked on CRN’s MSP500 list, one of only a handful of Canadian companies to achieve that honour for innovative approaches to managed services.

Latest Tweets

@MicoSystemsInc
Mico Systems's CEO and President Scott Barrett Discusses Marketing: https://t.co/7Yd0Gq4Tkz via @YouTube
h J R
@MicoSystemsInc
Video: President and CEO Scott Barrett introduces the Hard-Working Mico Systems Team and Explains How People Can Ma… https://t.co/i6yXeTMPaN
h J R
@MicoSystemsInc
Modern Marketing Makeover Mico Systems: https://t.co/ebR5ozZBG3 via @YouTube
h J R

Copyright 2017 Mico Systems Inc. Mico Systems is a trademark. All other trademarks are owned by their respective owners. Errors and omissions excepted. Website subject to terms of use. Design and content Persona Corp.

0
Connecting
Please wait...
Send a message

Sorry, we aren't online at the moment. Leave a message.

Your name
* Email
* Describe your issue
Login now

Need more help? Save time by chatting with us live.

* Your name
* Email
* What would you like to know?
Phone
We're online!
Feedback

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?