“No other outsourced IT service is as fraught with misinformation as cloud services. A virtual mythology has developed surrounding “cloud security”, very little of it based in fact.”
— Scott Barrett, CEO and President of Mico Systems Inc. (Scott Barrett’s biography at end of this feature.)
In the first in a new series of videos, Scott Barrett hits hard at the myths of Cloud Computing. He identifies and “obliterates” the top five myths:
- Misconception Number One: “In house servers are more secure than the cloud.”
- Misconception Number Two: “At least with our in-house team I know I can get support 24-7”
- Misconception Number Three: “Outsourced IT teams are not strategic.”
- Misconception Number Four: “Expertise in my industry is NOT important from my outsourced Managed IT company. They just need to be IT experts.”
- Misconception Number 5: “Cloud systems are not always available and accessible, for example if the internet goes down.”
Play full video here:
Transcript of Video
Mico Systems Inc
A Top Five IT Misconceptions Video
“Hi, I’m Scott Barrett, CEO of Micosystems Inc, with another “IT Top five misconceptions video.”
Today, I want to talk about cloud services misconceptions. No other outsourced IT service is as fraught with misinformation as cloud services. A virtual mythology has developed surrounding “cloud security”, very little of it based in fact. So, here we go — the top five misconceptions, or myths, of Cloud Computing.
Misconception Number One: “In house servers are more secure than the cloud.”
As a sweeping generalism, this one is one of the biggest. Not even the most sophisticated of in-house IT security experts could come close to matching the knowledge or tools provided by the big cloud systems, such as Microsoft. Billions of dollars worth of information pipes through cloud systems such as Microsoft Azure or Office 365.
I like to use the analogy of Space X or NASA — take your choice. If you’ve developed an expensive communications satellite, spent years on it, and millions of dollars, do you feel safer with NASA, or would you be more comfortable trying to build your own launcher? Even if you have Elon Musk’s billions of dollars to spend, you’re investment is still safer with the already-established service such as Space X or NASA — if you want it to get into orbit.
At best, for an in-house server, you might have a team of people, hopefully working around the clock to secure your information. With a sophisticated platform like Azure, on the other hand, you have the expertise of thousands of people deployed on your behalf, including the latest security, and round the clock teams.
So, spinning that around, if we understand this as a myth, this is also one of the top five reasons to outsource mission critical information to the cloud. If it needs to be secure, it should be on the cloud, on a larger provider such as Microsoft Azure or Office 365.
Misconception Number Two: “At least with our in-house team I know I can get support 24-7”
But can you really? Yes, if you manage a large company with a big team, that could be mostly true. But, between holidays, evening and weekends, can you really be sure you A-Team are available if you have an issue on your server? Downtime is expensive.
There are really two parts to this myth. The first is that your in-house team will be more responsive. Maybe it’s true — if you’ve got a really tight and enthusiastic corporate culture. Even so, your A-Team may require outsourced expertise for a really big problem — is this outsource team available on a Sunday on short notice?
I always ask, if something went wrong with your in-house server, and your A-team leader was on holiday — on a beach in Hawaii with the family — would you feel covered? Even if they answered the phone or text, do they have access to the server?
The second part of this myth is that an in-house A-Team member has more expertise to offer, and that with an outsource you don’t know who you will get for support. Not all cloud services are equal, to be sure, but a large provider like Microsoft Azure or Office 365 is all A-Team — simply because of rigorous systems, escalation pathways, and overall knowledge. Who knows servers better than Microsoft?
When you add in an extra layer of support from Mico Systems, there’s not much doubt the problem will be worked on within minutes of an issue. Not to mention, cloud systems have easily restored backups in case the problem is best fixed that way.
And, chances are good, with a reliable cloud host, the issue would never have arisen to begin with.
Misconception Number Three: “Outsourced IT teams are not strategic.”
Really, you hear this sort of thing. What does it really mean? If they mean that outsourced IT teams are harder to work with when setting up mission-critical business systems, that would depend on the partner you choose — in the same way it would be determined internally by the people your recruit. But, generally, I find the opposite is true. Outsourced teams are highly strategic, and because they are IT experts, they really bring a high level of innovation to the process.
Simple resellers of cloud services are likely not strategic, it’s true. But the more sophisticated outsourced partners, like Mico Systems, are highly strategic, often taking a notable leadership role in planning, research and strategic problem-solving.
Another thing — they are also fast to deploy approved tactics, which is important to your business. When you combine this with the technical expertise of a top cloud service such as Microsoft Azure — and, with your own in house team — it’s win-win-win.
Misconception Number Four: “Expertise in my industry is NOT important from my outsourced Managed IT company. They just need to be IT experts.”
I’ll answer this with a provisional maybe. For some business models, where your business expertise doesn’t integrate tightly with IT, the statement might be true. In this case, simply having outsourced IT expertise is enough.
The myth comes in for tightly integrated professions, such as Accounting and Legal, where there are special information systems, special security needs, and high-load peaks in usage. For example, an accounting firm in tax season will likely go well above peak loads.
More importantly, accountants and legal professionals often use specialized software that requires very tight integration and maintenance. Having a company such as Mico Systems, who have specialists focused on these verticals, makes all the difference. We first started working with CPAs back in 1994.
Misconception Number 5: “Cloud systems are not always available and accessible, for example if the internet goes down.”
One of the big reasons to consider cloud for your business is authorized accessibility. From anywhere. On any device. Any time.
This myth is best answered two ways: accessibility generally; accessibility if the internet goes down.
On one hand, cloud is built around the premise of centralizing data, building a Fort Knox security wall around it, then allowing access to your team anywhere in the world, on any computer, mobile phone or tablet. It’s clear that accessibility is one of the key advantages of Cloud systems.
So, the myth really relates to — what happens if I lose internet? While it’s true the collaborative aspect of cloud might be lost in this situation, the data is still accessible locally and will update when connection is restored. But, typically, internet outages only occur during storms, power outages, or a major supplier issue, which — chances are — would bring down your internal systems as well.
So, hopefully, I’ve obliterated some of the most persistent myths and misconceptions with regard to cloud services. Cloud services have pros and cons, like any option, but especially when supported with an extra layer of outsourced strategic IT professionals — like the people at Mico Systems — it has become the most reliable choice for most business applications.
Do you have a question for me? Contact me, Scott Barrett, at any time. If you have a question you think would make a great video topic, please call me or send me a note (via our contact form>>).
Would you like us to review your IT and Cloud needs? Do you need a more strategic approach to outsourced Managed IT? Give us a call — our experts will be glad to help.
At Mico Systems, we take care of IT, so you can take care of business.”
Mico Systems (logo)
We take care of IT
so you can take care of business.
Scott Barrett Biography (from Linkedin)
Highly accomplished entrepreneurial executive with an expertise in the development and execution of sales and marketing plans. Technology expertise includes networking, storage, and security.
Successfully built and launched multiple companies in Canada and the USA and developed national distribution channels in North America with over 2,000 resellers. End users have been developed in all verticals with a specialty in educational accounts, developing over 5,000 educational accounts in North America.
Specialties: Over 20 years of building and developing IT companies in both Canada and the USA with a technology expertise including networking, security and storage. An entrepreneurial professional manager experienced with start ups and mature companies doing business across all verticals through direct sales, resellers and distribution. A strategic and innovative thinker who has the passion for building companies and possess strong sales development skills.